Important: Please Read Prior To Making Your Reservation

1.   VALIDITY: This brochure is valid for travel from 20 November 2011 to 30 April 2012.  Please note that pricing is subject to change in accordance with these terms and conditions.

 

2.    HOW TO BOOK: We recommend booking well in advance by sending a non-refundable deposit of AUD$500 per person. Some of the tours and ground arrangements may require a higher deposit of up to 50% to meet local tour operator’s booking conditions. These details will be provided on confirmation of your booking. The deposit is required within 7 days of confirmation to hold your booking. The booking confirmation will include the exact deposit amount required and the due date of final payment. Please read these terms and conditions carefully and raise any questions you may have prior to making your booking. Receipt of deposit will be taken as an understanding by Adventure World that the customer has checked their confirmed travel arrangements and has read and agrees to abide by the terms and conditions set forth in this brochure. Any verbal quote given is an estimate only of the price which will be subject to advice on confirmation of the reservation, after which you will have 7 days to pay your non-refundable deposit. Final payment is due no later than 60 days prior to departure dates unless otherwise stated. Adventure World reserves the right to cancel any booking or refuse to carry any passenger where payment has not been received by the company within the specified time.

 

3.   PRICE GUARANTEE ON FULL PAYMENT: Prices in this brochure are based on costs and exchange rates as at 15 July 2011. Should these costs change it may be necessary to make a surcharge on the price of your holiday which will be advised to you at the time you book. However no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by Adventure World, unless any changes are made to your booking in accordance with these terms and conditions. This price guarantee does not apply to: (i) fares, charges or levies imposed by airlines up until ticketing; or (ii) any taxes, charges or levies imposed by any government or their agencies.

 

4.   AMENDMENTS: Amendments to a confirmed booking will incur a fee of AUD$60 per amendment to cover extra administrative and communication costs. In addition, cancellation and/or amendment fees may also be imposed by service providers such as accommodation providers and other service providers depending on the nature of the change. To the extent we are able to do so, we will advise you of all applicable cancellation and/or amendment charges at the time of confirmation of your booking. Separate conditions apply to air arrangements and are set out in Section 8 of these terms and conditions

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5.   LATE BOOKINGS: A fee of AUD$60 per booking will be levied for bookings made within 10 working days of departure from Australia. Any booking request made within 10 working days or within any relevant supplier’s cancellation period cannot be processed until full payment has been received by Adventure World.

 

6.   CREDIT CARDS: Credit card service fees will be applied to the dollar amount paid as follows: MasterCard and Visa  1.5%, Diners Club  2.5% American Express  3%. This fee is non-refundable.

 

7.    ARRIVAL & DEPARTURE TRANSFERS: Transfers for coach holidays are included if travelling on the group flight arriving Day1 of your tour. Return transfer is included to the group flight on the last day of the tour. Any transfers required out of this time frame will incur an additional fee.

 

8.   CONDITIONS OF CARRIAGE: Any passenger with special requirements or an incapacity must advise Adventure World at time of booking. Due to the difficulty of boarding & disembarking coaches, wheelchair restricted people are not recommended to travel unless accompanied by a carer. Adventure World also reserves the right to decline, or terminate any passenger’s travel prior to, or during a tour when it is considered their mental or physical condition, or disposition, in the reasonable opinion of our company representative renders them: incapable of caring for themselves, objectionable to other passengers (and those passengers’ enjoyment of the tour), or if they have become a hazard to other passengers. Furthermore, Adventure World accepts no liability for any losses incurred by such passenger(s), or for any additional expenses incurred as a result of leaving the tour.

 

9.   LUGGAGE On coach tours, each passenger is entitled to one piece of luggage that does not exceed 160cm (63 inches) and weight limit of 20kg (44 pounds).

 

10.  CANCELLATIONS AND REFUNDS – LAND ARRANGEMENTS: If you decide to cancel your holiday or you are unable to travel Adventure World will refund the amount you have paid less (i) our reasonable costs and (ii) any cancellation fees imposed by other suppliers. It is likely that other suppliers’ cancellation fees (which we will pass on to you) will be greater when cancellation takes place closer to the departure date. If you notify us of cancellation more than 60 days before departure, then the cancellation charges are likely to only be the loss of your deposit. If you notify us of cancellation less than 60 days before departure, the cancellation charges may be up to 100% of the total booking cost. Regrettably cancellation charges cannot be waived. No refunds are available for unused services after departure from original city.

 

11.   CANCELLATIONS AND REFUNDS – AIR ARRANGEMENTS: Cancellation fees will apply as required by airlines regulations and will vary dependent upon the type of airfare utilised. Airfare prices and conditions are subject to change or withdrawal without notification until ticketed. Full payment is required before tickets can be issued. Adventure World cannot be held liable for any increases in prices or changes in any airline regulations. Foreign currency airfares and airport taxes may fluctuate and are subject to the rate of exchange on date of ticket issue. Increases in airport taxes are not the responsibility of Adventure World and can be imposed up to departure. To the extent we are able to do so we will advise you of any increases of which we are aware at the time of confirmation of your booking.

 

12.  CONSUMER CLAIMS: Should you encounter any problems on your holiday it is always better to try and solve it directly with the supplier. If it is not possible to do so and you wish to lodge a complaint please do so in writing within 30 days of completing your Adventure World arrangements. Certain Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth) (as amended from time to time), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These terms and conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.

 

13.  REFUNDS: No refunds will be made on any unused portion of the holiday, nor can components of the holiday be substituted for alternative arrangements once the holiday has commenced.

 

14.  LIFT PASSES: Ski lift passes are non refundable if they are lost, stolen and/or damaged; they cannot be replaced and a new ski lift pass will need to be purchased.

 

15.  SNOW CONDITIONS: Snow conditions in this brochure are provided by the resorts and are a guideline only. Adventure World cannot under any circumstances be responsible for snow conditions. The cancellation/amendments fees will be applied if cancelling or changing bookings on the basis of weather conditions.

 

16.  CONSUMER CLAIMS: Should you encounter any problems on your holiday it is always better to try and solve it directly with the supplier. If it is not possible to do so and you wish to lodge a complaint please do so in writing within 30 days of completing your Adventure World arrangements. Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth) (as amended from time to time), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.

 

17.  NOT INCLUDED IN THE TOUR COST: Visas, insurance, excess baggage charges (over applicable airline allowances), extra meals, laundry, drinks, souvenirs, and items of a personal nature are not included in the tour cost. Any pre-paid airfare taxes and surcharges are clearly identified in your booking confirmation if not included in the tour cost.

 

18.  VARIATIONS: Considerable care has been taken to compile the information in this brochure but circumstances not within Adventure World control may necessitate changes in itineraries, accommodation and costs in which case you will be informed as soon as possible. When it is necessary to change a hotel Adventure World reserves the right to substitute accommodation of at least a similar standard. Adventure World cannot be held responsible for any changes which may occur and reserves the right to increase the price of any travel arrangement up to the date of payment in full (or the date of ticketing in the case of airfares). This includes adjustment for fuel surcharges, airfare increases as well as international exchange rate fluctuations. To the extent we are able to do so; we will notify you of any applicable change in price prior to you making payment in full. Adventure World may update these terms and conditions at anytime. Any changes to these terms and conditions made after booking will be advised to you. The current version of terms and conditions will always be found on the website www.valuetours.com.au. If as a result of any of these variations either: (i) there is a material increase in the cost of your holiday during the period between confirmation of your booking and the date on which you pay for your holiday in full; or, (ii) you will suffer a material detriment, then you may cancel your holiday, in which case Adventure World will refund the amount you have paid less any cancellation fees imposed by other suppliers.

 

19.  HOTEL DESCRIPTIONS AND PHOTOGRAPHS: Hotel and facility descriptions featured in this brochure are based on current hotel guides and information provided by suppliers and may change at any time. Pictures may not show the particular room, décor, view or other specifications included in your booking.

 

20.  INSURANCE: It is a condition of booking one of Adventure World holidays that travellers are adequately insured for the full duration of their travel arrangements in respect of illness, injury, death, loss of baggage and personal item cancellation and curtailment. Your travel agent or Adventure World will be able to offer a suitable holiday insurance policy, or you may purchase a suitable external policy with another specialist travel insurance provider.

 

21.  INTERNATIONAL TRAVEL: You are responsible for all immigration, passport, visa, health, quarantine and customs laws, regulations, orders, demands or other requirements of countries visited or transited. Official travel advice issued by the Australian Department of Foreign Affairs and Trade is available by calling (in Australia) 1300 555 135 or visiting their website www.dfat.gov.au. We recommend that you review this information both prior to making your booking and prior to departure.

 

22.  UNLICENSED ENTITY DISCLAIMER: If you request Adventure World to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, Adventure World accepts no liability (whether in contract for negligence or otherwise) for any loss or damage suffered by you as a result.

 

23.  ADVENTURE WORLD'S RESPONSIBILITY: Adventure World accepts bookings subject to the following conditions. i. A booking is accepted only after Adventure World receives the required deposit and issues the client or their travel agent confirmation invoices. The balance must be paid no later than 45 days before departure otherwise Adventure World will treat the booking as cancelled regardless of whether a deposit is being held. ii. Adventure World only acts as a coordinator of tours and an agent for the owners, contractors and suppliers of transportation, accommodation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage, property or for injury, illness, death or for any damages or claims howsoever caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, wars and uprisings or acts of God etc over which we have no control. All coupon receipts and tickets are issued subject to the terms and conditions specified by third party suppliers and all services are subject to the laws of the country where the services are provided. iii. All matters directly relating to the services provided by Adventure World are governed by the laws of New South Wales.

 

24. YOUR RESPONSIBILITY: You acknowledge that an adequate level of personal health and fitness may be required for your holiday. You have made enquiries in this regard and are satisfied that you meet the minimum personal health and fitness requirements.

 

25.  PUBLICITY: You agree that Adventure World may contact you to request consent to use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.

 

26.  PRIVACY: Your personal information is protected by security safeguards as detailed in Adventure World’s Privacy Policy, which is available at www.adventureworld.com.au. Personal information will only be used in accordance with Adventure World’s Privacy Policy. Adventure World will also endeavour to provide you with an option to opt out of receipt of such communications. You should direct any request to access, update or correct information to the Adventure World. You can contact Adventure World’s Privacy Officer if you would like details of the personal information that Adventure World may hold about you or if you would like it to be corrected. Our Privacy Officer’s contact details are:

Privacy Officer

Adventure World Travel Pty Limited

Level 2, 9 George Street

North Strathfield NSW 2137

Email: privacy.officer@mynrma.com.au

Telephone: (02) 8741 6590 

Adventure World may, for an indefinite period, unless otherwise advised, use your personal information (such as name, age, membership number and image, mobile phone number, email address) and any other information provided to RACQ Travel pursuant to your booking without remuneration or compensation to you for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning you and promoting the National Roads and Motorists’ Association Limited, its business and related companies.

 

Adventure World Travel Pty Limited Licence No. 2TA5870  A.B.N. 69 122 505 631

 

This brochure has been printed by a carbon neutral process with vegetable based inks, no isopropyl alcohol or solvents and using world’s best practice ISO14001 Environment Management Systems.

 

Adventure World is a member of the NRMA Motoring & Services group of companies.